Account access issues. Password reset problems

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  • updated
  • Under review

I am totally frustrated with your website. I have had multiple problems gaining access to my account. when i try to login in doesn't recognize my email address of password. When I try to reset my password and say that i have forgotten my password i get a code for a nes password. when igo back to login with that new code pasword it still says it doesn't recognize that password. after several tries it locks me out because i 've made too many unsuccessful attempts to get into the acount s i can change my password.

i have spent numerous hours over the last few days entering information about more than 1300 baseball cards i have in my collection and now i can't get access to my account so i can retrieve that infirmation. 

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jj
  • Under review

Sorry for any problems with your login. The most common cause of login problems: copying/pasting the password and grabbing an extra space. The password should be only 8 digits. If you see 9 dots in the password field when you paste it in, then it means you grabbed an extra space too. Delete one character and then submit the password.

Let me know if that helps.


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